Help

Help

We understand planning any type of event can be time-consuming and stressful. For this reason, we’ve put together a few facts and often asked questions about our online catering process, to give help you along.
So, if you’re facing any problems before, during or after the ordering process, please click on your issue or question in the section below to get help…

Find Help During any Point in the Ordering Process

Help Before Ordering

I don’t know definite numbers of attendees yet…

No problem! Firstly, you can purchase a £50 deposit to secure your date and time slot. Then, when you’ve received your RSVPs from your guests and have your definite numbers, just give us a call or 01543 570 024. Meanwhile, we would suggest providing your or a family member’s email address in order to receive your order confirmation.

I would like to discuss our event with somebody in person…

Our customer service desk is open 7 days a week so feel free to pop in and discuss your requirements. But please check our opening times and location before setting off.

What payment options are available?

You can pay via PayPal, credit card, debit card or cash. Yet, cash orders should only be placed by our customer service team. In addition to this, we also offer a bacs option to those customers who wish to open a business account with us.

What is the difference between ‘Set Catering’ and ‘Create Your Own’?

You have 2 ways of ordering our catering options:

Set Catering

Set Catering includes our tried and tested lists, which we can produce for a specified number of guests i.e 50, 100. Most importantly, these options offer the best value for money and in our experience offer just the right food for that number of guests. However, these lists cannot be altered.

Create Your Own

Create Your Own offers greater flexibility and allows customers to pick and choose the platters they want for their event. Specifically, this option is perfect if you’re looking to create a bespoke selection.

I only need to order a few items, can you squeeze me in?

We treat each catering order in the same way. In other words, whether you’re ordering for an afternoon picnic or a lavish wedding, our collection and delivery slots are allocated in the same way and are not dependent upon the size of your order. So if your desired slot is unavailable, please see ‘I can’t see the time-slot I need…’ in the next section.

What are the Delivery Charges?

Our refrigerated delivery is charged at £5 per mile, as the crow flies. However, the minimum delivery charge is £20.

What Collection & Delivery options are available?

Our Collection & Delivery Schedule

 Monday – ThursdayFriday – SaturdaySunday
CollectionDeliveryCollectionDeliveryCollectionDelivery
8am – 9am
9am – 10am
10am – 11am
11am – 12pm
12pm – 1pm 
1pm – 2pm 
2pm – 3pm 
3pm – 4pm 
4pm – 5pm  
5pm – 6pm     
6pm – 7pm     
7pm – 8pm     

During Ordering

There aren’t any time-slots available for my date

Firstly, please check that you have completed all the billing/shipping details out correctly. Postcode errors are generally the cause of this. Finally, amend any errors and retry selecting your date and time.

Why can’t I select my event date on the calendar?

If you are unable to select a date or similarly if it is faded out, this usually means that this date is fully booked for your preferred shipping method.

Solution

We would suggest altering the shipping method (collection↔delivery) as long as this is a feasible option and check again for availability. Unfortunately, if both shipping options are unavailable, at the present time that date is fully booked. Otherwise, you can alter the shipping date.

I can’t see the time-slot I need…

If you are unable to see your preferred time slot, this generally means that this time slot has already been allocated for your preferred shipping method. Firstly, alter the shipping method (collection<->delivery), if this is a feasible option. Finally, re-enter your date and check again if your preferred time slot is available. However, if your preferred time slot is still unavailable, an alternative time slot will be necessary.

I need collection/delivery to be made at quarter past/half past/quarter to

Not Currently Possible

At this time we are unable to grant more specific time requests than the hour time-slots shown. Consequently, for deliveries, customers must ensure that we have access to their venue for the entire time slot. Moreover, failure to do so may result in delay or cancellation of your delivery.

I’ve entered my delivery address but my order says ‘Collection’

Entering your delivery address does not confirm your shipping options, specifically, you must select ‘Delivery’ within the order confirmation section during checkout if this option is available.

How do I check for allergens?

We understand the importance of allergies and as a result, we’re happy to answer any allergen related questions over 01543 570 024.

After Ordering

I have placed an order but want to add more items…

Firstly, give our team a call 01543 570024 or &body=Order Number:%0D%0AName:%0D%0AContact Number:%0D%0A%0D%0AWe accept this email as notification of your readiness to pay your remaining balance. We shall be in touch shortly by phone to take payment.”>email and have your order number at hand. In short, we can then find your order and take payment for the remaining balance over the phone.

What happens if I don’t pay the remaining balance 7 days before my event?

Very Important Information

If you have placed a £50 deposit but haven’t paid the remaining balance 7 days prior to your event, we have the right to cancel your booking without notification. In essence, your £50 deposit will be lost and your booking slot released for other customers. Therefore, it is very important for you to make a note of the date that falls 7 days before your event. If you have called to make the payment but were unable to reach a customer service representative, send us an &body=Order Number:%0D%0AName:%0D%0AContact Number:%0D%0APreferred New Delivery Date:%0D%0APreferred New Delivery Time-Slot:%0D%0A%0D%0APlease Note: We cannot guarantee availability for your preferred new Delivery Options but will do our best to accommodate your request.”>email our customer service team without delay and have your order number at hand. Primarily, the team will help by checking for availability for your new date and time slot. However, if there is no availability, you can choose to keep your settings or cancel your order. (Please see below)

I need to change the date/time of my Collection…

Please call or call or Cancellation Policy.