Please review our cancellation policy before placing your order with us.
We understand that certain situations are out of your control. In short, the only option for you may be to cancel your event and catering. Therefore, we have created a tiered Cancellation Policy, which is part of our Terms & Conditions of sale. We base this policy upon the notice period given. Most importantly, the more notice is given the better the cancellation result.
These tiers reflect the costs involved. Specifically, the possibility of filling the time slot, the cost of food we prepare and the administration costs involved. Below is a list of notification timeframes and the corresponding cancellation policy. To clarify, we are basing our cancellation time frame examples on the following order collection or delivery slot:
| Date | Time |
|---|---|
| 15th May 2021 | 10:00 AM – 11:00 AM |
Cancellation Notice Period, Example & Result
| 7 days or more | 24 hours | Less than 24 hours | |
|---|---|---|---|
| Example | Notification is given before 10:00 AM 8th May 2021 | Notification is given between 10:00 AM 8th May 2021 and 10:00 AM 14th May 2021 | Notification is given after 10:00 AM 14th May 2021 |
| Result | We retain a £50 deposit. We offer all other payments as a refund | We retain a £50 deposit. We offer all other payments as credit | We retain all payments |
To conclude, these are strict rules for cancelling our catering services. These overrule any other communication regarding the cancellation. Therefore, it is of vital importance that you read and understand them before placing your order. Other factors that will be taken into account are as follows:
Adverse Weather
We will do what we can to reschedule when extreme weather gives cause to cancel your event. However, we cannot guarantee availability for the rearranged date and time.
Coronavirus COVID-19
We will do what we can to reschedule when Coronavirus gives cause to cancel your event. However, we cannot guarantee availability for the rearranged date and time.
Please refer to Consumer Law on Cancelling Goods & Services for further guidance.
