Cancellation Policy
Please review our cancellation policy before placing your order with us.
We understand that certain situations are out of your control. In short, the only option for you may be to cancel your event and catering. Therefore, we have created a tiered Cancellation Policy. We base this policy upon the notice period given. Most importantly, the more notice given the better the cancellation result.
These tiers reflect the costs involved. Specifically, the possibility of filling the time slot, the cost of food we prepare and the administration costs involved.
Below is a list of notification timeframes and the corresponding cancellation policy.
To clarify, we are basing our cancellation time frame examples on the following order:
Adverse Weather
We will do what we can to reschedule when extreme weather gives cause to cancel your event. However, we cannot guarantee availability for the rearranged date and time.
Coronavirus COVID-19
We will do what we can to reschedule when Coronavirus gives cause to cancel your event. However, we cannot guarantee availability for the rearranged date and time.
Cancellation Notice Period & Result
7 Days or more
Example: Notification given before 10:00 AM 8th May 2019.
Result: We retain £50 deposit. We offer all other payments as a refund.
24 Hours
Example: Notification given between 10:00 AM 8th May 2019 and 10:00 AM 14th May 2019.
Result: We retain £50 deposit. We offer all other payments as a gift voucher.
Less than 24 hours
Example: Notification given after 10:00 AM 14th May 2018.
Result: We retain all payments.
